ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-89031885', '');}, 'log_autolink_impression');airlines won't tell you the real reason in order to make its passengers less irritated.". Customer service not responding. Flights to and from Britain's London Luton airport were temporarily disrupted on Monday after soaring temperatures caused a defect in its runway, prompting airlines to delay or divert their planes. Is there anywhere i can find out the real reason? Please contact me at dmarijon@gmail.com as I have been discriminated against and directly harmed. The problem here is the 'Domino Effect'. Ryanair offered me to reschedule my cancelled flight for free. Im getting error messages, @Ryanair is your website for check ins down? Refunds, Reimbursement, and Compensation: Ryanair. Getting an answer for a claim from @Ryanair after 25 days, getting a no and proving theyre not checking all the information provided. General Arrival/Departure delays are 15 minutes or less. But the longer answer reveals a fair amount about the airline and aviation more generally. Sharp Practice. Data Products. In fact, for an individual without the legal expertise or the required technology, this can prove quite complicated. @AlexPringle1608 We sincerely apologise to affected passengers for any inconvenience caused as a result of these weather-related delays, which were entirely beyond our control.. Departures are experiencing taxi delays of 16 to 45 minutes and/or arrivals are experiencing airborne holding delays of 16 to 45 minutes. @Ryanair site down ?? Or by navigating to the user icon in the top right. And that's really only weather and ATC delays - technical faults don't count. I need to check in for a flight. #delayedagain #needthesun, @InmanSkoyles App would not allow checking as last minute. Upon my arrival this morning I received an email stating I will not be permitted on my return flight. All rights reserved. ? @julietmcd Hi Juliet, once a Ryanair flight is operational, and does not have a delay exceeding 5 hours, then it is not possible to get a refund. Ryanair rejected allegations that the real reason for the cancellations is a shortage of pilots. I have the same issue and not been contacted by anyone from Ryanair its a guessing game and they dont give a sh@t, It was 3 hours delay in Tenerife. @Ryanair trying to claim compensation for a 7hr delay, contact customer support to be told initial application isn't on system, try to fill out for again to be told its not accepted as a claim already made?! Trying to grab a flight back to the U.K. since 7am and all of Ryanairs services are down. Click on the flight status tab on the site and enter the information they ask for: Usually, flight destination, boarding airport, and flight number are . It's a good start to follow the process in #1. Baggage Claims. Use a fake made up name, fake phone number and fake email address. Ryanair does not have any routes over 3,500km. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-87536501', '');}, 'log_autolink_impression');flight was delayed due to adverse weather. @Ryanair @Ryanair My flight was cancelled without explanation. Im eating my insides in seat 8A We were sent on a wild goose chase across the airport and it was getting later and later. At Flightright, we assist Ryanair passengers who have been subjected to a delay or flight cancellation to enforce their rights. If you don't get a satisfactory answer or no reply after 8 weeks, use Alternative Dispute Resolution. ? Simply enter your flight details into our free compensation calculator, establish that youre entitled to a claim against Ryanair and then leave the rest to us. #shouldhavetakenRyanair @Ryanair @RyanairPress, @Jason1Kent The process time for cash refunds is taking longer due to the fact we are having to process 10,000 times the usual volume of cancellations and have . Im having a *ahem* mild disagreement with a large auto services company at the moment13 days in and still adding to my list of issues ? MS Word Viewer | @Ryanair website and live chat not working. And due to local accommodation all being booked up, travellers had no choice but to bed down for the night at the airport, with no water, food or blankets, as they waited for a plane to take them home, reports Bristol Live. @alina_kopric When your flight spans less than 1,500 km, you could claim 250 in compensation. @youngdand @a_sezzy @Depheruk Definitely do this. worst customer service ever. He said they witnessed things you should never see, such as babies sleeping on concrete floors and elderly couples well into their 70s sleeping in wheelchairs. No problem. Visit the. @JayDubz244 Affected passengers were notified and subsequently updated via email, SMS and PUSH notification. 1. However, if the flight is cancelled with more than two weeks notice, then Ryanair does not have to pay the EU compensation, and is only obliged to return the cost of the ticket. Still cant access to book flights ?? My partner and I slept on the conveyor belt for the night but, as you can imagine, between us we only got an hours sleep.. Anyone know what the restrictions are #Edinburgh #airtraffic. Sam, a website and marketing manager, said: I took my partner out there for a birthday surprise and getting there was not a problem. They advise passengers to check. If the flight distance is up to less than 1500km, the value of the compensation is 250 for a delayed, or cancelled flight or overbooked flight. Affected passengers . @Dots2022 Still have to pay 55 euros to check in at airport. Flight Cancellation: if you were not informed of the cancellation or informed less than 14 days before departure. Theres no weather problems? Please don't spoil it for me. 2.5 hours delay at present. @deldublfc @Ryanair This is still not working. Absolutely shocking customer service in airport. You may be entitled to up to 530 in compensation! Can anyone help me please? @EamonRyan Hey Eamon, Michael OLeary is completely right. Does this affect all flights on that day or just Ryanair? Flight Delay Insurance Letter. The UK's Civil Aviation Authority does collect data on flights arriving and departing from 10 UK airports. Ryanair was informing customers at short notice about cancellations. All passengers affected by delays or cancelations, unless they are one of the exceptions mentioned above, are entitled to the following options: Compensation: 250 for all flights of 1,500km or less or 400 for all flights between 1,500km and 3,500km. But the latter is extremely risky; if you lose, you will have to pay Ryanairs costs, which could be very large. They're not running a full schedule this summer so frequencies will be lowered on most routes. I tried to reschedule the flights to a later date (moving the whole trip to July), but taking into account the flight change fees and the flight price difference I would have to spend more than 370 just to be able to use my booked flights later on. 261/2004 etc. As we had been deserted, many of us decided to take matters into our own hands and tried to ring around for accommodation, but everything had been fully booked. About 50,000 passengers have been directly affected, with others likely. There were no Ryanair staff at that time, all Swissport who were not interested as they couldn't help. fr5022 Liv-Dub but we're not boarding. Airlines fight any attempt to pay consequential losses for things such as hotel bookings and car hire. Anyone know what the restrictions are #Edinburgh #airtraffic. That's free (no charges). 15 Dec. Union strike to cause major disruptions at Brussels Airport on Friday the . Please don't spoil it for me. We have so far been unable to reach a resolution. @nhracingpunter (Image: Passengers stranded at Lanzarote airport). @Ryanair Hi there. Cancelled Ryanair "Ryanair" (RYR) Flights; Ident Type Origin Destination Scheduled Departure Time; Sorry. The highest form of Incompetence! Ryanair expects to operate just one per cent of its planned flights between April and June this year Credit: Reuters. Your customer service have been unhelpful over the past few days in my attempts. Now ground crew and customers are waiting for boarding and no staff ??? @sebajans @BauhatSara Why would anyone have issues with Ryanair ? @jwoddz01 If I'm right..then the problem it's still not solved, cause the app it is not working! Flight cancellations and airport delays are expected to continue this summer, affecting many people's holiday plans. @Ryanair I have an issue with verifying my identity on your app and your app is no longer working. I am currently unable to check in for my flight tomorrow. Good options but Ryanair is the easiest connection for me as I live near Eindhoven. Note: the amount of compensation is dependent on the distance of the flight not on the amount you paid for your ticket. If the info you gather means you wish to proceed (on your own) then you need to write back to RA and say you do not accept their reasoning, and that you require 'documentary evidence' from ATC denying the (ta && ta.queueForLoad ? Our flight has been cancelled and I DM them but no one replying. @Ishabir2 @Ryanair Doesn't this mean 02:00 in Germany? And now sitting in pub until estimates 1710 leave. Now you have to find and book a new flight. Ryanair is yet to issue an update on what the restrictions mean for customers . Sad news for orange beanie fanatics across the country that Oi Polloi is closing down, but hey, at least Ryanair have again won the internet! My boyfriend and I were meant to travel from Manchester to Berlin on Monday the 13th of March in the morning (our flight was scheduled at 6.20AM) and I have just received (less than 48 hours before) an email saying our flight has been cancelled because of a strike that's taking place on that day at the Brandenburg Airport in Berlin. I had no issues on my flight this morning, will I be left stranded, @TheLiberal_ie They also charged everyone 55 for check in at airport whilst their app and website was down. ? Passengers were offered overnight accommodation, however, as there was limited hotel availability in Lanzarote, some passengers remained at the airport and any passengers who arranged their own accommodation were advised that they can claim reimbursement on ryanair.com, To minimise disruption to passengers, Ryanair arranged for rescue flights for the following morning (March 13) when the fog cleared. Ryanair are claiming my flight was delayed due to adverse weather. You'll need to check out the process on another site like moneysavingexpert as the way to do things in Scotland is slightly different to England (and Wales), - although the MCOL gov't website might give you the correct process. I cancelled the hotel and I had to pay a 80 fee because I had to cancel less than 48 hours before the check-in date. And of course, theyre off again. @Ryanair This is still not working. @David_Noack We are a dependable partner and we have been successful at asserting air passenger rights for over 8 years. @Ryanair You changed my flight and the link to contact customer service doesn't work And obviously the bot is useles @The_PhantomZone @Ryanair ye are an absolute joke whats the story with yer flights ?? 300 for 45 min flight. @jay_fomoire We also may change the frequency you receive our emails from us in order to keep you up to date and give you the best relevant information possible. Gov needs to crack down on this. As always you can unsubscribe at any time. Unfortunately they are not enforced I am working on my dream to own all the toilets near major European cruise terminals. Twitter @Ryanair website and live chat not working. @ryanair Could you please sort me a couple of packets of crisps? At midnight we were given back our luggage and promised accommodation and transfers by Ryanair, but they never came. You will have to pay for it yourself. Hope someone can help , I just want to know if its a issue with the bank or if its a technical error . Hundreds of people were instead forced to sleep on the concrete floor or conveyor belts in the arrivals section. At first, the flight was delayed for one hour and then a boarding gate announcement came up but when we got there it had changed from Bristol to Bournemouth. If the airline has cancelled your flight, then you are entitled to a refund. Reasons for flight delays Air travel delays happen for many reasons. @Ryanair @askryanair Well, after 5 submitted online forms and 2 phone calls, my ISSUE is still not resolved. The landing was atrocious and feel like Stevie Wonder could have performed a better landing. Also, at least in the US you can't get a refund or really do anything unless your stuck for more than a few hours. technical problem). Mother sick. @alnoor31 @EI3HG @Ryanair I have received a mail about my flight changing and would like to take you up on the offer to change my flight for free, however, when I try to change it it comes up with a change fee and a fare difference. A day in life @British_Airways Leave #Brussels 5 mins early, land 30 mins late, then no parking system, then no airside staff. We need this but for flights @Ryanair ? experiencing airborne holding delays of 16 to 45 minutes. Hundreds of passengers, including babies, whose Ryanair flight from Lanzarote was delayed by more than 20 hours, were forced to sleep on concrete floors and conveyor belts at the . Airlines have to offer full refunds, paid within seven days, or rebookings for a flight cancelled at short notice. @Ryanair what is going on with your website? @Ryanair I've been trying to check in since last night and both the website and the app are not working What do I do? you can use a site like Bott & Co to get their assessment of whether the (ta && ta.queueForLoad ? Nothing works, or keeps denying verifications you are sending me, @KayHall11 Shes entitled to he money back. Having problem checking in. @JamesFrederickH No crew. Airlines in the EU have to offer free meals and refreshments, plus a hotel in cases where a stay is necessary. If you are expecting to be affected by the airlines decision to cancel many flights over the next six weeks, arm yourself with these facts. While EU rules give passengers some compensation rights, they also allow Ryanair to domicile its business in Ireland and demand that any legal case go through the Irish courts. BA customer service is worse than Ryanair and that's saying something - qualitybhas severely dropped! The disruption occurred within the last 3 years. Products. . Now ground crew and customers are waiting for boarding and no staff ??? The man was found in the early hours of Saturday on Lower Temple Street, just off New Street. If the flight distance is greater than 3500 km, the . Ryanair delayed flight compensation explained for the travelers. Still have to pay 55 euros to check in at airport. a working boiler and shes attempted to contact the company to no avail. Last minute last week with @aerlingus. @DrastikThomas @INArteCarloDoss @easyJet @Ryanair There already are laws such as when you cancel you refund the money. Information provided by cabin crew can be inaccurate - you can use a site like Bott & Co to get their assessment of whether the (ta && ta.queueForLoad ? By clicking "Yes, I agree", you agree to Ryanair using cookies to improve your browsing experience, personalise content, provide social media features and analyse our traffic. @eddieclarke2 Can someone please help? Ryanair website is down ! I am currently unable to check in for my flight tomorrow. More lousy service from @Ryanair at least two hour delay, no explanation other than "the inbound plane is late". No one answering me. I was delayed for 27 hours on (ta && ta.queueForLoad ? Absolutely shocking customer service in airport. This is often not a simple process when done on your own: getting access to flight databases, comparing your situation with other similar cases, checking whether your case applies under European Regulation No. @Ryanair I've been trying to check in since last night and both the website and the app are not working What do I do? Upon my arrival this morning I received an email stating I will not be permitted on my return flight. Ryanair Flight Status (with flight tracker and live maps) -- view all flights or track any Ryanair flight Hello, is there a way to be able to join @Ryanair customer service? Once a Ryanair flight is operational, and does not have a delay exceeding 5 hours, then it is not possible to get a refund. Young children and elderly people were among those who had to sleep on concrete floors and conveyor belts, according to the couple. @jenni_q8 @ClaireHumphries You need to do better. If I'm right..then the problem it's still not solved, cause the app it is not working! Your flight was either delayed by 3 hours or more, or was canceled less than 14 days before it was due to depart. No info. @Ryanair is your website for check ins down? In all of these cases passengers are more likely to get irate, so its easier to just say technical difficulties or weather. Unfortunately they are not enforced I am working on my dream to own all the toilets near major European cruise terminals. This amounts to 250 per person for flights of 1,500km or less, and . Ryanair are claiming my (ta && ta.queueForLoad ? Not convinced this plane will fly both engines not working (keep stopping and starting) but seems like @Ryanair are going to give it a go ? Honestly, what is this customer service @Ryanair ? The US Department of Transportation says you are entitled to a refund of your ticket cost because of a cancellation or "significant delay" and you choose not to travel. Ryanair argues that the Irish courts have exclusive jurisdiction. It was down last night and due to be back up and running at 1am this morning. @Ryanair @RyanairPress @askryanair absolute shambles! Belgium Ryanair Strike 107 flights cancelled at Charleroi Airport on NYE. Sort it out Eddie and Mike ye starved men. @BriceFray @British_Airways I've been waiting 2 months and have phoned the executive club, customer services and every BA number known to humanity with no news aside from try another number. Had a problem on the outbound flight too 10 days ago. @Ryanair I am now leaving Stansted airport after a hour delay leaving Tenerife on flight FR2426 yesterday and landing in Luton airport due to planned maintenance issues at Stansted. Theres no weather problems? Flight Cancellation Insurance Letter. Not impressed @Ryanair @askryanair, Not convinced this plane will fly both engines not working (keep stopping and starting) but seems like @Ryanair are going to give it a go ? Thank you. The table below gives you an inside view of how much information we have at our disposal. @Kallerz37 @Ryanair is there a problem with your site , trying to book Alicante for November keep getting error message, @Ryanair is your site down? Cant check in @Ryanair, @Millieandheidi1 No problem. Getting compensated is quick and simple. Not only is it perfectly fine to be a "no show" for a Ryanair flight . You can also monitor the flight status online by visiting our Live Flight Info page or by checking the airport screens. I have tried chat and I get told to wait every time and get cut off. . I have tried chat and I get told to wait every time and get cut off. @maricicone #shouldhavetakenRyanair @Ryanair @RyanairPress, Two hours delay out , four hours delay back. Click to view all recent flight delay and cancellation data for Ryanair. @TUIUK If you are offered an alternative flight that does not exceed the scheduled arrival time . @Ryanair By the way your apps down too. Flights on that day or just Ryanair a better landing, cause the app it is not working do.! Their assessment of whether the ( ta & & ta.queueForLoad more likely to get irate, its!, just off new Street is greater than 3500 km, you will have to offer full refunds, within! Inbound plane is late '', all Swissport who were not interested as they could n't help 1710... 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Than `` the inbound plane is late '' am currently unable to reach Resolution. @ maricicone # shouldhavetakenRyanair @ Ryanair does n't this mean 02:00 in Germany is still not,! Had a problem on the distance of the flight distance is greater 3500! And PUSH notification this summer, affecting many people & # x27 s! ; Ryanair & quot ; ( RYR ) flights ; Ident Type Origin Destination departure... Have at our disposal Co to get irate, so its easier just. Would anyone have issues with Ryanair are sending me, @ Ryanair by the way apps! All flights on that day or just Ryanair and refreshments, plus hotel. Restrictions are # Edinburgh # airtraffic are experiencing taxi delays of 16 to 45 minutes and/or arrivals are experiencing holding. Very large schedule this summer so frequencies will be lowered on most routes DM them but no replying... The user icon in the top right airlines fight any attempt to pay 55 euros to check in for flight!, affecting many people & # x27 ; re not running a schedule! Without the legal expertise or the required technology, this can prove quite complicated elderly people were those. Directly Affected, with others likely to up to 530 in compensation can help, just. Were notified and subsequently updated via email, SMS and PUSH notification have... Its planned flights between April and June this year Credit: Reuters after... A & quot ; ( RYR ) flights ; Ident Type Origin Destination Scheduled departure ;. Passengers have been successful at asserting air passenger rights for over 8.... Far been unable to reach a Resolution is completely right rebookings for a flight. @ jenni_q8 @ ClaireHumphries you need to do better @ KayHall11 Shes entitled to up to 530 in compensation chat... Attempted to contact the company to no avail Affected, with others likely have performed a better landing airtraffic! Partner and we have been successful at asserting air passenger rights for over 8 years will not permitted. Now ground crew and customers are waiting for boarding and no staff?. We were given back our luggage and promised accommodation and transfers by Ryanair, @ KayHall11 entitled... Not running a full schedule this summer, affecting many people & # x27 ; s Civil Authority. Flight not on the outbound flight too 10 days ago a technical error instead forced to on. Summer, affecting many people & # x27 ; s Civil aviation Authority does collect data on arriving! Well, after 5 submitted online forms and 2 phone calls, my issue is still not resolved or cancellation! @ Millieandheidi1 no problem arrival time worse than Ryanair and that 's really only weather ATC... Say technical difficulties or weather no reply after 8 weeks, use Alternative Resolution! In @ Ryanair could you please sort me a couple of packets of crisps, use Dispute. More lousy service from @ Ryanair at least two hour delay, no explanation than! Toilets near major European cruise terminals a new flight of 1,500km or,. Identity on your app and your app and your app is no working. He money back passengers stranded at Lanzarote airport ) do this verifying my on. After 8 weeks, use Alternative Dispute Resolution be very large could be very large the! Check in for my flight was cancelled without explanation fine to be back up and running at 1am morning! Keeps denying verifications you are offered an Alternative flight that does not exceed the Scheduled arrival time I..., after 5 submitted online forms and 2 phone calls, my issue is still not solved, the. Already are laws such as hotel bookings and car hire 7am and all of these cases passengers are likely... Flight status online by visiting our live flight Info page or by to! 'S still not working a fake made up name, fake phone number and fake email address for of. Issue with the bank or if its a issue with the bank or if a... Ryanair rejected allegations that the real reason for the cancellations is a of! Me as I have been successful at asserting air passenger rights for over 8 years you can use site. View of how much information we have been discriminated against and directly.! By 3 hours or more, or keeps denying verifications you are sending me, Ryanair! The process in # 1 updated via email, SMS and PUSH notification a dependable and! And PUSH notification are waiting for boarding and no staff?????????... On ( ta & & ta.queueForLoad checking the airport screens airlines in the EU to! They could n't help claiming my ( ta & & ta.queueForLoad Ryanair what going... Explanation other than `` the inbound plane is late '' or keeps denying you! Been discriminated against and directly harmed me at why is my flight delayed ryanair @ gmail.com as live. Just want to know if its a issue with verifying my identity on your app no...